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Contact Us

Hours of Operation: Monday through Friday, 8 a.m. to 5 p.m.


Headquarters Office

District Ops Center

PO Box 931


17494 US 421 S

6491 Ramsey St.

Dunn, NC 28335

Fayetteville, NC



Fax: 910-230-2981

Fax: 910-433-0956

Phone: 910-892-8071

Toll-free: 800-338-5530



Outage Reporting

To report an outage by phone: call 910-892-8071 or 888-338-5530; you can press or say 2 to report an outage through our voice response system. Press or say 3 to report an outage to a member service representative.

To report an outage by text: Sign up before an outage by texting 'SREMCTEXT' to 888-338-5530 and following the set-up process. Details for how to report an outage can be found on our outage texting page.


Pay Stations

Carroll's IGA

JE Womble & Sons

Hwy. 24

Forest Hills Shopping Center



(Must have a copy of your current bill.)



Visit the Money Gram Website.
South River EMC's Receive Code: 9736



Billing inquiries:

All other inquiries:

CEO Inquiries:

When contacting the Cooperative, please provide up-to-date phone numbers and information.

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