South River Electric Membership Corporation's normal business hours are Monday through Friday from 8 a.m. until 5 p.m.
The cooperative does have a night and weekend dispatch for emergency situations. Service crews are on-call nights and weekends in case an emergency may arise. Just call 888-338-5530.
To contact South River EMC, please use one of the following numbers:
Phone: (910) 892-8071
Toll Free: (800) 338-5530
Fax: (910) 230-2981
After Hours: (888) 338-5530
South River EMC offers six different ways for members to make payments. Members may pay in person at any of our four locations, by mail, by phone using a credit card, through e-check or by sending a MoneyGram payment.
To pay in person at one of our offices:
Dunn Headquarters Office
Fayetteville District Operations Center
**Each office has a night drop box for your convenience.
Or you can visit one of our pay stations:
J.E. Womble & Sons
Credit Card Payments
You can make your South River EMC payment by using Visa or Master Card by visiting either of our offices or by calling and conducting the transaction over the phone. If you are calling, please have your bill and credit card handy so the process will be as quick and convenient as possible.
Don't forget, you can pay your bill 24 hours a day, seven days a week using our IVR phone system. This is a quick and easy way to get your bill paid! Simply call 800-338-5530 and select option 3 to pay your bill.
South River EMC accepts e-checks:
E-checks are an option for those members who, for various reasons, prefer not to use, or don’t have credit or debit cards. An e-check performs the same function as a traditional paper check-transferring funds from one party to another-but the payment is made electronically instead of by physically routing a paper check. E-checks can be initiated online by members through the online bill pay link, or by a phone call to the office at 910-892-8071. In both cases, the member provides the same information. Processing of the payment occurs in the same manner, with two exceptions:
For payments by phone, the member calls the Cooperative and provides their bank account number, routing number, check number and the amount they are paying. A customer service representative will verify this information to ensure the correct information is processed.
For payments through the Web site, members will be responsible for entering their own information.
There are no charges for using this service and payments are processed quickly.
Did you know that you can have your South River EMC electric bill automatically drafted from your bank account each month?
By using HandiPay you will receive your electric bill and a date on which it will be deducted from your account. No hassles with paying bills, no checks to write, and no late fees. Signing up is easy. Just call our Customer Service Department at 910-892-8071 or e-mail us at firstname.lastname@example.org and request a draft authorization form. The form will be mailed to you and it must be signed and returned with a voided check. It takes 30 days from the time you submit your authorization for the draft process to begin.
To pay by mail:
South River EMC
P.O. Box 931
Dunn, NC 28335
Using Money Gram:
Members can now pay their bill using the Money Gram service offered at many locations. Money Gram is a money transfer service for members who may not be able to make it into the office to pay their bill. Our "receive code," a unique code that identifies South River EMC as the payee is 9736.
These electronic payments are posted the next business day. Numerous businesses take Moneygram payments and the cost is around $2.00. For local businesses where you can make a Money Gram payment visit the Money Gram Web site.
South River EMC has a program designed to make your bill paying a little easier. Budget Billing allows you to pay the same amount for your electric bill each month.
The way Budget Billing works is we take your previous 12 months use and determine the average bill payment. This is the amount we set for your monthly bill. It’s that simple. Now, that doesn’t mean you can just become careless with your electric consumption, because we will still read your meter monthly and record the amount of electricity you use. After the initial sign-up, accounts are reviewed every 12 months. At that time, we compare the amount of electricity used in the year to the amount paid through Budget Billing. If you paid for more than you used, you receive a credit for the difference. If you paid less, we will bill you for the difference. Call our office at 892-8071 or e-mail us at email@example.com and request Budget Billing. Our customer service department can figure your average and have your new payment amount ready for your next bill!
Can It Get Any Easier?
Actually, yes, you can participate in Budget Billing and have your account drafted. This way you know the exact amount that will be drafted from your bank account each month.