This page is where we are gathering all information we have received on coronavirus, COVID-19 at the current time.
Important Update To Outstanding Balances
RE: Your COVID Balance
Following last year's moratorium on the disconnection of electric service from mid-March until July, any member who had balances that accrued during that time frame had a special "COVID" account created into which the past-due balances were transferred. Each member was given six months to pay the COVID account balance. Due to the on-going coronavirus issues, South River EMC has chosen to extend the payment of the COVID balances with some changes.
Starting with your February bill, ¼ of the balance of your COVID account will be transferred to your primary account. This will continue through May. Therefore, you will have ¼ of the balance on each of your March, April and May bills at which time, the balance will be exhausted. This provides members with COVID account balances additional time to get it paid. However, this transferred balance is ineligible for payment arrangements or extensions of time. Of course, you can pay the COVID balance in full at any time.
If you believe that this process won't work for your current situation, we can look at converting your account to our prepaid solution, SmartPay. You will also find energy-assistance agencies contact information below.
Please contact our office if you have any questions or concerns.
View our list of Financial Relief Agencies, who may be able to help you with your electric bill.
Information can also be found online at the Office of Economic Opportunity, or the North Carolina Community Action Association.
The Housing Opportunity and Prevention of Evictions (HOPE) Program is a new statewide initiative that provides rent and utility assistance to eligible low- and moderate-income renters experiencing financial hardship due to the economic effects of COVID-19. Read more about eligibility here.
South River EMC is welcoming members in office.
Upon entering the office, members are asked to complete a simple wellness questionnaire.
Members are also asked to wear a mask while in the office.
Anyone coming in must submit to a temperature check.
Anyone who is displaying any symptoms will be asked to call in or video chat.
We are limiting the number of members in the office at one time to enable social distancing.
Offices are wiped down and sanitized daily.
Plexi-glass shields have been installed at the Cashiering areas and individual offices.