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  • Outage Center

Outage Center

Welcome To South River EMC's Outage Center!

20150105touchstone136.jpgUpdates will not be provided here, but we will share information for the best way to report outages and receive updates during outage situations.

Click here for more information on how we restore power following a storm.

To report an outage:

 By Text

All members with a cell number on file are enrolled in outage texting automatically.

When an outage occurs, you might be notified automatically, however if not, simply text #out to 888-338-5530, you will be asked to verify if it the address attached to the phone number, or another address to be reported! If you'd like to know the status of an outage, text #status to 888-338-5530 and you will receive the information available, as well as a text when power is restored. If you decide you do not want to participate in the service, standard messaging rates do apply, you just need to text STOP to 888-338-5530.

 

Using the App

By downloading the South River EMC app from the Apple or Google Play store, you can also sign in and report an outage. See images below.

Outage reporting by app

 

phone

For more information on generators and safety, visit this page.

Visit our outage map to view current outages by clicking the photo:

Outage map

For more information on generators and safety, visit this page.

For updates:

To receive available information on outages, visit our social media pages on:

Facebook

Facebook

X formerly Twitter

 X (formerly Twitter)

Instagram

Instagram

logo

News section on sremc.com
Depending on the size of the outage

Please do not direct message us in regard to outages, the best way to report is still by phone or text.

 

Click For Safety Before, During And After A Storm

Remember:

Do not believe just because your neighbor has reported an outage that it covers everyone. If your power is out, please let us know.

 

Media Inquiries (ONLY):

Catherine O'Dell 910-230-2982 or 919-820-7122.

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Information To Know

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17494 US 421 South
Dunn, NC 28335

6491 Ramsey Street
Fayetteville, NC 28311

South River EMC
PO Box 744757
Atlanta GA 30374-4757

Standard Phone: 910-892-8071

ACSI

South River EMC earns this award based on data modeled by the ACSI® in 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with South River EMC in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

Connect With Us

©2025 South River Electric Membership Corporation. All Rights Reserved

  • My Home & Business
    • Residential Members
      • Electric Service Options
      • Account Overview
        • E-Bill
        • Mid-Cycle Alerts
        • What Makes Up Your Bill
        • All-In-One Billing
        • Smart Energy Profile
      • New Member Information
        • Mid-Cycle Alerts
      • Payment Options
      • Energy Saving Tips
        • Energy Audit
        • Manufactured Homes
        • Rebates & Efficiency
        • SmartEnergy Profile
      • Real Time System/ Outage Map
      • Outdoor Lighting
      • Connect My Thermostat
      • Boots To Buckets
      • Under Control
      • Capital Credits
      • Home Serve
      • Residential Solar
      • Co-op Connections
    • Agricultural Members
    • Commercial Members
      • Commercial Energy Saving Tips
      • Commercial Lighting
      • Commercial Rates
      • Renewable Energy
    • Economic Development
      • Loans & Grants
      • Renewable Energy
    • Electric Safety
      • Electrical Work Safety
      • Call Before You Dig (NC 811)
    • Rebates & Efficiency Tips
      • Energy-Efficient Water Heating
      • Energy Star Heating & Cooling
      • Energy Star Windows Rebate
      • HERO Program
      • Weatherization
      • Pool Pumps
      • Renewable Energy
      • Electric Vehicles
    • Smart Programs
      • SmartPay
      • SmartChats
      • Smart Energy Profile
      • SmartAlerts
      • Smart View
    • Surge Protection
  • My Community
    • Boots To Buckets
    • Bright Ideas
    • ElecTel CFCU
    • Operation Round Up
      • Donation History
    • Power On
    • Revolving Loan Fund
    • Youth Programs
      • Give Us An A
      • Basketball Camps
      • Electric Cooperative Youth Tour
      • Cooperatives For Community
      • Scholarships
  • My Energy & Education
    • Demand Response
    • Bright Ideas
    • ElecTel Energy Efficient Loans
    • Give Us An A
    • Kids Korner
    • Rebates & Efficiency
    • Scholarships
    • School Programs
    • SmartChats
  • My Cooperative
    • About Us
      • Board of Directors
      • South River EMC Staff
      • Capital Credits
      • SREMC At A Glance
    • Careers
    • District Map
    • Annual Meeting
    • Carolina Country
    • Co-op Documents
      • Rates
      • South River EMC FAQ
      • Bylaws
      • Public Safety Policy
      • Service Rules & Regulations
    • The Equalizer
    • Co-ops Vote
    • Helpful Videos
  • My Energy Future
    • Brighter Future Initiative
    • Butler Microgrid
    • Voices for Cooperative Power
    • Co-ops Vote
    • Electric Vehicles
    • Renewable Energy
    • Residential Solar
    • Time-Of-Use
    • Take Action
    • Watt Watchers
  • Outage Center